So you’re merrily marching along, happy as a clam because you just set up a glorious new web site that uses, say, a PHP-based content management system like Joomla or WordPress running on a Unix or Linux server.
Everything is going well until suddenly, you start to get feedback from users that they can’t access certain pages or actions on your site. Worse yet, some people seem to be completely blocked from your site entirely.
The problem your users are seeing is a 500 Error, aka “Internal Server Error”. Most of the time, for most people, your site works great… But this is becoming a serious issue for some users.
What to do?
Most people are not technically inclined, at least not to the extent that they know how to repair their own computers. When something goes wrong, the average Joe or Josephine must rely on “techies” to fix things up.
Some people simply call the company from which they purchased their computer. That’s easy enough, although I could tell you horror stories about the outsourced tech support many companies provide. Another option is to visit one’s local “computer shop”. Usually it’s the kind of place that’s family owned and operated. They usually sell components, build their own machines to sell, and service anything that’s brought in to them. They’re everywhere.
The problem is – as if the Big Name Manufacturer tech support wasn’t bad enough – many of these Mom and Pop places really have no idea what they’re doing. Or, they just want to rip you off.
Here’s a little story to illustrate my point.