Home > Computers > Windows 8 Freezes or Hangs: The Fix that Worked for Me

Windows 8 Freezes or Hangs: The Fix that Worked for Me

September 1st, 2012

Windows 8 will be released to the masses in October of this year. As a developer, I’m lucky enough to get Windows 8 RTM a bit earlier.

Despite what everyone is saying, the new Start Screen really isn’t that bad. In fact, it will be very nice once all your apps are updated to take full advantage of it. And contrary to popular belief, the desktop is still around, and everything works pretty much like it did in Windows 7.

Still, I have a few gripes: There are no more gadgets. Instead, there are live tiles on the Start Screen. That’s lame.

Worse yet, I have experienced the infamous hanging/freezing issue that was supposedly fixed during the testing phases of Windows 8.

In short, every 30 minutes or so, my puter would lock up for about 30 seconds, the hard drive would be pegged to 100%, and then everything would go back to normal.

Like I said, Microsoft supposedly fixed this in the test versions of Windows 8 – but it seems they didn’t, really.

There are many solutions to be found on Google, but there is only 1 that worked for me…

If you look in the event viewer, you will see that every time Windows 8 locks up for 30 seconds, you get 2 entries:

  • WARNING  —  storahci  —  Reset to device, \Device\RaidPort0, was issued.
  • WARNING  —  disk  —  The IO operation at logical block address 5b9408 for Disk 1 was retried.

If you search Google, you’ll find various explanations of how to fix this problem. The most popular are:

The command-line solution from My Digital Life Forms:

I had the same problem. Then I found a topic here, where a guy had intel motherboard and win8 freeze during boot. Somebody told him that it is win8’s fault, and there is something what we have to type into CMD and solves the problem. It solved for me.

type this into CMD: bcdedit /set disabledynamictick yes it solves the freezing problem. And don’t forget to restart.

The Hyper-V Install fix from Paul Thurrott’s site:

But one thing did work. And while it’s working perfectly for me—three days and no hangs at all, fingers crossed—it may not work for you. I’ve tried this on three PCs, to great results. But there’s no guarantee.

And that workaround is…

Install Hyper-V.

I explain how to do this, and what the requirements are, in Windows 8 Feature Focus: Client Hyper-V.

Miscellaneous other fixes:

  • Install the latest Intel Rapid Storage Technology drivers
  • Reinstall/Reset Windows 8
  • Defrag your hard drive
  • Mess around with TRIM if you have an SSD
  • Stand on your head while patting your tummy and sipping a cup of espresso (don’t get any up your nose)

Well, I tried the command-line fix. I tried installing the Intel RST drivers. I installed Hyper-V. I even stood on my head…

But nothing worked.

Just a note here: I have to say that the Microsoft community forums were seriously Useless since they were the ones who recommended a Reset or Reinstall of Windows 8. Seriously? I mean, I just installed the damn OS, it’s brand new, and they think the solution is to reinstall/reset?!  Methinks not. Thanks for nothing.

Anyway, many people also noted that this hang problem only occurs if you have Windows 8 installed on an SSD. Not so, my friends. The freezes I experienced were for my normal HDD. My SSD worked fine.

They also say that this is a particular issue with Sandy Bridge machines. Guilty, your honor! I do have a Sandy Bridge puter.

I then tried various combinations of the above solutions, to no avail.

This was getting to be a seriously annoying problem. But then I found a post on the Windows 8 Forums by user “borate”:

+++++++++ UPDATE ++++++++++

After a full week of stability it appears that the problem is resolved and may have been caused by a combination of missing or incorrect drivers/settings…

Since the SATA drives (running AHCI mode) were set to enable “hot swap” in the BIOS and LPM was disabled in PCI power management there have been no further instances. Earlier, the latest AHCI SATA drivers were installed, and those may have contributed to the fix.

Why these changes were necessary and not made by the O/S upon install is problematic. Hopefully, the RTM will do better.

AHA! Now that makes sense! Since the hard drive seems to be pegged for 30 seconds, and since it seemed that Windows 8 couldn’t access the hard drive and was issuing a reset, it made sense that changing the BIOS hotswap setting just might work.

So, I went into the UEFI (new type of BIOS) screen at boot, and I set my SSD and HDD to Hot Swap = Enabled.

For 2 days now, I haven’t had a single disk error in the Event Logs. WOOHOO!!

Note that the Link Power Management change borate speaks of above was not necessary in my case. Also, I’m using the standard Microsoft storahci driver, not Intel’s RST driver.

I really hope that Microsoft gets their act together and fixes this before the general availability of Windows 8. This is a bug that should never have made it into the RTM version of Windows 8.  Since newer machines with Sandy Bridge and Ivy Bridge processors generally use UEFI instead of the old-school BIOS, and all the systems I’ve worked with have the setting for hot swappable drives, this is a major problem. Lots of people are reporting it, from what I can see.

Seems to me this could become a rather show-stopping bug that could knock the wind out of Windows 8’s momentum – especially considering people’s fear/hatred of the revised interface.

Well, we’ll see. In the meantime, try enabling hotswap for your drives, and see if that doesn’t fix the freeze/hang issue for you, too!

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  1. Mike
    September 3rd, 2012 at 17:40 | #1

    I’ve been having the same issue since I installed Windows 8, and your fix appears to have worked for me.

    Thank you.

  2. anart
    October 17th, 2012 at 23:44 | #2

    You should hear that you are a genius every single day. Thus, you are a genius!!!

    :-)

    (no, I don’t have W8 yet, but I was seriously wondering what you thought of it and checked your blog to see)

  3. October 18th, 2012 at 00:54 | #3

    @anart

    :)

    Now that I have been using it for awhile, I really like it. Yeah, there aren’t any more gadgets, but by now I don’t even miss them. They really were kind of useless, actually.

    Some other stuff is different, but they also added some cool things like the keyboard shortcut Win-X, which gives you a “Power User” popup menu on the desktop to get to Control Panel, Device Manager, Power Options, and other goodies.

    As for the new Start Screen, I hardly ever see it!

  4. oz
    October 28th, 2012 at 04:00 | #4

    Every answer I have seen for the freeze fix so far seem to assume that you can actually get into w8. My computer freezes within about 30 seconds stopping me from doing anything at all. Anything I can do within w7 to fix the problem?

    • October 28th, 2012 at 12:15 | #5

      Hmm, that sounds like a different kind of problem. I’d prolly try to boot in Safe Mode and that sort of thing and just see what happens/view the event logs – assuming it doesn’t also lock up in Safe Mode! If it does, then it may not be a driver problem, and I’d prolly run a RAM test just to eliminate that possibility, etc. In short, no easy answer I can think of…

  5. Chris
    October 28th, 2012 at 17:44 | #6

    Thank you very much, the hangs in win 8 was driving me nuts!

  6. oz
    October 29th, 2012 at 02:51 | #7

    Scottie :
    Hmm, that sounds like a different kind of problem. I’d prolly try to boot in Safe Mode and that sort of thing and just see what happens/view the event logs – assuming it doesn’t also lock up in Safe Mode! If it does, then it may not be a driver problem, and I’d prolly run a RAM test just to eliminate that possibility, etc. In short, no easy answer I can think of…

    Thanks anyway, I disconnected my wifi modem and used the ethernet connection and it works for a while, but still has problems at various times, going back to 7 until MS fix the problems.

  7. Diogo
    October 31st, 2012 at 10:34 | #8

    I also had problems to install with AHCI x64 version and after a lot of tries I figure out the problem and how to make it work.

    1- Install win7x64(AHCI) with the latest drivers, specially for SATA controller.
    2- Go to BIOS and disable Legacy USB and Virtualization.
    3- Start installing Win8 inside Win7

    For those that have trouble installing Win7x64 with USB, there is a trick, before clicking the Install button, remove the USB, make sure it is in a USB 2.0 port, and insert it again. It will work after that! (this one took me a few days to find after trying everything else)

  8. nothrem
    November 1st, 2012 at 22:49 | #9

    My W8 Enterprise was driving me mad because it was freezing every 2 minutes.
    The only thing I had to do was to update AHCI driver – in my case AMD SATA driver for AHCI (release March 2011 for Win7). Problem was in the original 6-years-old MS driver.

    • November 1st, 2012 at 23:06 | #10

      I tried that for my motherboard, but no dice. I’m still amazed that this is such a big problem, and that it actually made it into the final release!

  9. November 3rd, 2012 at 22:16 | #11

    I should note that I’ve now been running Win 8 RTM for over 2 months, and since the hotswap “fix”, the problem has not recurred.

  10. NH
    November 9th, 2012 at 00:37 | #12

    Still a problem in the release and no option to disable/enable hotswap in my BIOS.

    After a freeze the event log is full of “disk” errors, yet the disk is healthy and so is the file system :/

  11. Ken
    December 2nd, 2012 at 21:47 | #13

    Wow – I’ve been driven crazy by these Window’s H8 problems. I don’t know how many times I had System crashes where Win H8 told me to use the Recovery Disc, and the Repair program told me it could not fix Windows! I was getting tired of Resetting or Refreshing, and/or Re-installing Windows H8!

    Now, these fixes you mentioned – enabling the Hot Swap, I will try. I did notice that they were disabled when I last checked my UEFI Bios – and wondered why since all my SATA drives are Hot-Swap drives.

    Oh – about the Intel RST drivers – I narrowed it down to that particular drive that was crashing my System – about three times to figure that one out. I have an ASUS P9X79 Pro motherboard with an i7-3820 chip. Everytime I loaded the Intel RST package and installed it, then Restarted it – Unrecoverable error. Had to Reset or REfresh. The last time, it really trashed the system, even after Resetting – I had to format the SSD drive and reinstall Windows H8.

    What a freakin’ mess this OS is – why the heck did they release it with all these bugaboos!

    Well, I will try your fix suggestions and let you know. Meanwhile, I will be putting Window’s 7 on one SSD drive and Window’s H8 on another – to have a Dual Boot system. I think I’ll be using Window’s 7 mostly until the folks at Microsoft get their act together and fix Window’s H8.

    Ken

  12. Rick
    December 2nd, 2012 at 23:09 | #14

    This is the “LPM” referenced, right (setting it on “Active”)? I was surprised to see that DIPM was in effect even on a desktop system in Win8 (RST 11.2 used). I’ve seen this associated with freezes in various places.
    http://www.sevenforums.com/tutorials/177819-ahci-link-power-management-enable-hipm-dipm.html

    I just mention this setting since it’s easy to get it mixed up with the already visible one called “Link State Power Management,” also in Power Options. Since the poster does mention “PCI,” I have to wonder which he meant.

  13. Zenu
    December 13th, 2012 at 18:52 | #15

    I too have this problem. I have had to reinstall Win 8 couple of times again already because it has stopped working almost completely (checkdisk loops/diagnosing startup problems loop). I have os installed on SSD drive, currently in Corsair Force 3 240 GB, before this I had Corsair F120. Part of the reason why os became so corrupt might be because I had Diskeeper 12 installed, I try this time without it to see if the system stays healthy.

  14. Rann
    January 5th, 2013 at 20:38 | #16

    Posted a Yahoo question for something similar, though I’m not getting any BSOD or hangs. Never had this problem in Windows 7, and I will not be installing again, which is just insane.

    http://answers.yahoo.com/question/index?qid=20130105100226AATVcPG

    Intel Rapid Storage Technology SSD Help?
    My Intel Rapid Storage Technology is giving me an error.

    “Your system has detected one or more errors, and data may be lost.
    Your system is configured to enable advanced SATA features for optimal power management and increased storage performance.
    Refer to the details below for more information.”
    “The Windows write-cache buffer flushing policy can be enabled for all RAID array drives to ensure data integrity or disabled to improve data performance. Click the help etc…”
    “Cache Flushing
    By default, Windows* write-cache buffer flushing is enabled to ensure data integrity. This means that the system will periodically instruct the storage driver to write all cached data to the main storage media. These periodic commands result in decreased overall system performance. You can choose to disable Windows write-cache buffer flushing to restore system performance, allowing the Intel® Rapid Storage Technology driver to handle all write-cache buffer flushing.

    You can disable Windows write-cache buffer flushing to improve performance by completing the following steps:
    1. Click Start and then right-click Computer and select Manage.
    2. In Computer Management, click Device Manager, and then expand Disk drives.
    3. Right-click your disk device and select Properties.
    4. Click the Policies tab.
    5. Select the ‘Turn off Windows write-cache buffer flushing on the device’ check box.
    6. Click ‘OK’.”

    Not really sure what the error is here. For my Intel Raid 0 Volume and on my two M4-CT128 M4SSD2 I have Write-caching enabled. One says M4-CT128 M4SSD2, while the other says M4-CT128 M4SSD2 SCSI Disk Device.

    On the one that says M4-CT128 M4SSD2 SCSI Disk Device I have a Removal Policy and a Write-caching policy. The Removal policy is set to Better performance (default) and both have Write-caching enabled, while M4-CT128 M4SSD2 doesn’t have a Removal Policy. Both have the Driver Version 6.2.9200.16384 dated 6/21/2006.

    Under the Volumes tab for all (Intel Raid 0 Volume and both M4 devices) no information is shown. Under details, Hardware Ids for M4-CT128 M4SSD2 SCSI Disk Device it reads SCSI\DiskM4-CT128M4SSD2__________000F, while for the M4-CT128 M4SSD2 it reads SCSI\DiskATA_____M4-CT128M4SSD2__000F. They’re the exact same type of SSD.

    I’m guessing I need to change something in my BIOS for these devices? If so, what would that be?
    2 hours ago – 4 days left to answer.
    Additional Details
    Just did a firmware update to no avail.
    1 hour ago

    They’re both connected to the same Intel Z77 chipset controller on my GA-Z77X-UD5H Gigabyte board, and I set them up in a RAID 0 a long time ago. I never hard this problem with Windows 7, but once I installed Windows 8 this error popped up.
    48 minutes ago

    Seems there is an event in Event Viewer associated with this.

    “Log Name: System
    Source: disk
    Date: 1/5/2013 1:32:15 PM
    Event ID: 153
    Task Category: None
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: Rann-PC
    Description:
    The IO operation at logical block address for Disk   was retried.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/…

    153
    3
    0
    0x80000000000000

    1478
    System
    Rann-PC

    \D

  15. KARANDEEP
    January 6th, 2013 at 09:49 | #17

    when ever I open any app of win8 my netbook freezes and the netbook automatically restarts after few minutes and no app is working I have acer- aspire one d270 please help me

    • January 6th, 2013 at 12:33 | #18

      Well, aside from the potential fixes outlined in my post, I’m not sure what else to try. I’m guessing that the BIOS in the D270 doesn’t have an option for setting the HDD to “removable”.

      It really depends on the situation, though. For example, was Win 8 an upgrade install, or a clean install? I generally go for clean installs, because it eliminates a lot of problems. Also, if you have any anti-malware stuff installed, disable or remove it and see if that helps. Some people had big problems with McAfee on the D270.

      You could also check out this comment by Rann – that might work, or maybe not.

      Also, the D270 appears to have the Intel GMA 3000-series graphics core. I have come across a few people that had problems with this graphics core in Win 8. You could try installing the latest Intel driver directly from their web site if the Windows version is older.

      Having said all that, it’s pretty clear to me now that Win 8 wasn’t really ready for primetime. With Win 7, everything “just worked”. With Win 8, I think they rushed it out the door. Still, it’s pretty good if you can get the wrinkles ironed out, especially on low-end hardware. My Aspire 1810 feels about 50% faster in Win 8 when booting, shutting down, and launching programs.

      Well, you could always wait for “Windows Blue”! =P

  16. Artem Tikhomirov
    February 7th, 2013 at 13:22 | #19

    I’ve managed to eliminate similar problem by switching SATA controller from AHCI to IDE mode in boot setup.

    It is not trivial – OS won’t boot after the change. Check out this question: http://superuser.com/questions/471102/change-from-ide-to-ahci-after-installing-windows-8

  17. Ricky
    February 12th, 2013 at 05:23 | #20

    That worked! I enabled hot swapping and no more errors.

  18. Ryan
    February 23rd, 2013 at 22:10 | #21

    Thank you so much for posting your solution. I tried updating drivers, and all the other suggestions by others and your solution of setting “Hot Swapping” or in my case “Hot Plug” to enabled in the BIOS fixed the issue. :)

  19. April 23rd, 2013 at 00:33 | #22

    Hi,

    My wife’s new laptop has been getting this very same error (HP Pavilion Ultra book), now I am having a love hate relationship with W8 now that there has been so many stupid things, but looking at this error from a factory set W8 with ALL upgrades and updates there seems to be a massive amount of “DIRSD OWNER WARNING” errors even for windows core files from time to time.

    There is only one user on the computer and set to admin and still could not read the CBS log, so have to go into UAC set her up as a sub user (in lower case) and now could have control and full access.

    So if it was getting intermittent errors on the UAC that was then forcing the system to think that it did not have access to files… or this is the cause of something else that then caused the Freeze??

    But in April 2013 and the Freeze is still happening..

    2013-04-22 23:42:09, Info CSI 00000066 [DIRSD OWNER WARNING] Directory [ml:520{260},l:66{33}]“\??\C:\Windows\System32\AppLocker” is not owned but specifies SDDL in component Microsoft-Windows-AppID, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

    2013-04-22 23:42:11, Info CSI 00000067 [SR] Verify complete
    2013-04-22 23:42:11, Info CSI 00000068 [SR] Verifying 100 (0x0000000000000064) components
    2013-04-22 23:42:11, Info CSI 00000069 [SR] Beginning Verify and Repair transaction
    2013-04-22 23:42:15, Info CSI 0000006a Ignoring duplicate ownership for directory [l:74{37}]“\??\C:\Windows\Branding\Basebrd\en-GB” in component Microsoft-Windows-Branding-Base-Core.Resources, Version = 6.2.9200.16451, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]“en-GB”, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

  20. April 23rd, 2013 at 01:01 | #23

    adendum to my last post, it would be interesting to see how many people we reporting the same issue with logging in with the “online” account only and not the local account, as it looks like W8 treats these differently on the computer, especially with different apps.

  21. April 23rd, 2013 at 01:07 | #24

    I have noticed that there is serious issues with several programs, this Thunderbird and infact any others that need to access the hard disk >:¬}….

    This seems to have worked for me now hopefully it will continue as its only been an hour or so, but there has been little or no freezing and it was much more common prior to this (and my editing the UAC as I noticed on my wifes computer that, even though she was set as admin still could not access a file (CBS log of all things), but then adding her as a sub user connected to the log in but in lower case this then changed the dynamics and there was much less freezing, but applied the fix as well that is below:

    But also I think that if there is on set up Only a live Sync’d account and not also a Local account which is where possibly the UAC conflicts happen, thus leading to a freeze (really do check the CBS logs) it would be interesting to see how many people we reporting the same issue with logging in with the “online” account only and not the local account, as it looks like W8 treats these differently on the computer, especially with different apps. As with my wife’s laptop I am going to add in the local sign in and see will this make a difference!!!

    In UEFI (new type of BIOS) screen at boot, and I set my SSD and HDD to Hot Swap = Enabled.
    http://scottiestech.info/2012/09/01/windows-8-freezes-or-hangs-the-fix-that-worked-for-me/comment-page-1/#comment-2984

  22. Kenshiro
    May 25th, 2013 at 15:38 | #25

    My notebook acer aspire 4720G It old model intel core 2 duo and I update latest bios from acer website It not have function hotswap in bios. And my notebook use sata disk not have raid function.

    I setup clean install and windows 8 original disk.

    How can I fix it many error in event viewer?
    The IO operation at logical block address xxxvfor Disk 0 was retried.
    Reset to device, \Device\RaidPort0, was issued.

    And It freeze / black screen frequency it never have in windows 7.

    I like windows 8 fast boost but I hate it many problem.

  23. Hector Aguilar
    May 28th, 2013 at 08:19 | #26

    I have a samsung chronos 15.6 it came out of the box with windows 8 and in the event viewer i see warnings regarding iAStorA and disk then i put in advanced energy management both HIPM/DIPM to active i did the command i switched to the MS Ahci driver…. And i’m getting storahci and disk warnings, this laptop have An 8 gb SSD for cache, and the BIOS doesnt have hot swapping, when i playa music sounds like a scratched cd, and the laptop is unresponsive i got this laptop in february, is a core i7 3635qm (ivy bridge) with 8 gb of RAM, i also have a partition of 120 gb for Ubuntu, but ubuntu works flawlessly, i really need help with this, thanks in advance

  24. May 28th, 2013 at 12:48 | #27

    @Hector Aguilar

    “…but ubuntu works flawlessly…”

    Yup, that’s about right. There is something seriously wrong with Win 8 in the SSD/HDD department, and I’m still amazed that they haven’t fixed it yet. It’s not like it’s an unknown problem, for crying out loud!

    Unfortunately, I haven’t come across any other potential fixes, and personally I’ve gone back to Win 7 on my main machine. I still have Win 8 on my laptop, which I will use to test “Blue” when it comes out. I’m not holding my breath…

  25. Kenshiro
    May 29th, 2013 at 16:26 | #28

    Hi!
    I can fix some problem if your pc or notebook not have function hotswap in bios.

    I try many many way to to fix a problem
    The IO operation at logical block address xxx for Disk 0 was retried.
    Reset to device, \Device\RaidPort0, was issued.

    And lucky I can fix it.

    Go to Device manager
    expand Disk drive
    right click on HDD and select properties
    click tab Policies
    “check box Enable write caching on the device” (It check by default)
    “check box Turn off Windows write-cache buffer flushing on the device.” (not check by default) don’t serious data loss
    read this http://blogs.msdn.com/b/oldnewthing/archive/2013/04/16/10411267.aspx

    click Ok and then restart pc.
    Yes it’s solve my problem.

    But I believe in retribution with windows8 !!
    I stuck on my display card nvidia Geforce 8400M G it still have freeze / black screen / force reboot sometime.
    It show Display driver stopped responding and has recovered.

    It’s very very shit. I try all driver version from nvidia web site and default driver windows8
    and found solution from microsoft edit registry in windows7. I try this solution on windows8
    http://support.microsoft.com/kb/2665946/th#LetMeFixItMyselfAlways
    But it still problem.

    For me GO BACK to windows 7 now!!!

    GO TO HELL MICROSOFT!!!!!

  26. Hector Aguilar
    May 30th, 2013 at 06:16 | #29

    I downloaded this driver… And the issue i think is fixed, only lags when i start the laptop, but after a minute is working fine!
    I downloaded this driver and i updated it with the device manager and is fixed, i think.

    http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS031808

  27. May 30th, 2013 at 10:09 | #30

    @Hector Aguilar

    Aha, that’s good news. Released on 10 April 2013. At least somebody cares enough to fix the problem!

  28. Relgoshan
    June 15th, 2013 at 11:56 | #31

    Greetings. There is a good reason for Paul’s stupid fix to have worked for him. It is merely that Client Hyper-V does in fact virtualize just about everything. It snips the link between Windows 8 and the lower-level hardware, using Hyper-V control systems instead.

    Luckily the Hyper-V infrastructure does not have the same showstopping I/O flaw, and so it should cure affected systems. Now if only Client Hyper-V allowed sharing the GPU to guests beyond Win8, I would be able to tolerate the 40% drop in frame rates when it is enabled.

  29. Hector Aguilar
    June 16th, 2013 at 08:27 | #32

    I Talked to Microsoft Answer (I have a 90 Days warranty that i have like 20 days left) and surprise… they say is virus… because the antivirus they used detected some gifts i used with some programs… Even my android SDK was deleted…. http://i.imgur.com/6kf8PZh.png This is non sense… MICROSOFT YOU SUCK!!!

  30. Hector Aguilar
    June 16th, 2013 at 08:28 | #33

    If you have tips, to help me get overwidth this Microsoft BS…. i have 20 days left… Maybe they can find a solution (But with this i have my doubts)

  31. Hector Aguilar
    June 16th, 2013 at 08:30 | #34

    I refer them to this article… but they dont want to work….

  32. June 16th, 2013 at 11:56 | #35

    @Hector Aguilar

    M$ support is totally useless. They only know 1 solution: reinstall Windows. Sometimes, I wonder if their support system consists of 0 human beings, and is actually just a giant automated system… running on Windows, of course!

    At the very least, the support people have absolutely no connection to or knowledge of what the developers are actually doing, or have done. It’s quite sad, really.

  33. SomeGuy
    July 14th, 2013 at 15:03 | #36

    @Scottie

    Most of Microsoft support comes out of India, so what can you expect?

  34. Dave C
    September 29th, 2013 at 17:16 | #37

    My son’s laptop is experiencing this (ASUS SM46),but the BIOS does not have any settings for SATA at all, other than to choose from AHCI or IDE. :-( Given that it’s getting periodic file corruption after rebooting, I’ve now disabled write caching.

    If it continues, I’ll have to find a copy of Win7 and downgrade.

  35. RyanP
    January 10th, 2014 at 16:49 | #38

    Doesn’t work. Asus P9X79 WS board, latest bios, AHCI with hot-swap enabled etc etc. None of the “solutions” work. No one knows what they’re talking about AFAICT. They’re all just doing random stuff and eventually the problem goes away. It’s very sporadic to begin with, and can manifest then clear up for weeks or more.

    Solution that worked for me: Install Windows 7, then clean up the massive FS corruption left behind by 8.

  36. May 21st, 2014 at 18:56 | #39

    I’ve ordered 6 new DELL OptiPlex 3020, all installed the same way on Win 8.1, Office 2013, etc.

    Only two of them had this problem. I’ve formated the same computer 3 times before finding this post.

    The fix that worked for me was to switch all Power Options to Maximum Performance and type the CMD bcdedit /set disabledynamictick yes

    I’ve also disabled all I could in the BIOS. So far so good, no error since this morning..

    Tnx very much

  37. Mike
    June 3rd, 2014 at 00:04 | #40

    I had a customer whose Windows 8 pc would freeze for 30 seconds or so, then the desktop would reset itself. After checking everything, and not finding any issues. I checked the event viewer and noticed a reference to Classic Shell. I removed it from his computer and that resolved the issue. I kind of felt bad as I was the one who recommended and installed it.

  1. December 25th, 2012 at 22:22 | #1